SHIPPING AND RETURNS


Art. 1 - GUARANTEES AND METHODS OF ASSISTANCE 

1.1. The Supplier is liable for any eventual defect or lack of conformity of the product attributable to the Supplier, provided that such a flaw or defect has been reported by recorded delivery to NUIZ Srl "Vicolo del Campanile 6 - –33170 Pordenone" or sent by e-mail to info@paolazuin.com within two months (sixty (60) days) from the date of discovering the defect.  It is not necessary to report it if the Supplier has acknowledged the existence of the defect or has concealed it.

1.2 With regard to the guarantees of conformity of the purchased products, the legal guarantees provided by law shall also apply to the sale of the products governed by these General Conditions of Sale. In the event of non-conformity of the delivered products, Articles 129, 130, 131 and 132 of Legislative Decree n. 206/2005 (Consumer Code) shall apply.


Art. 2 - RIGHT OF WITHDRAWAL AND RETURNS POLICY

2.1. Pursuant to Articles 52 and subsequent amendments of Legislative Decree n. 206/2005, the Purchaser is entitled to exercise the right of withdrawal by returning the goods received in their original packaging, together with all labels and obtain a refund of the price paid.  

2.2. The Purchaser who, for whatever reason, is not satisfied with the purchase made, has the right to withdraw from the stipulated agreement, without penalty and without specifying the reason, within 14 calendar days of the day of receiving the purchased goods. The right of withdrawal must be exercised in compliance with the mandatory conditions established by NUIZ Srl.

2.3. All costs for returning the products shall be borne by the customer who, directly or by other means, will deliver them to the Supplier's domicile in Vicolo del Campanile 6 - 33170 Pordenone - Italy. All items must arrive in the same condition as when they were received, with the original packaging and all labels that are part of the package and the original packaging. Goods must not be returned in any other way.   In any case, the Purchaser is only liable for the decrease in value of the goods resulting from handling the goods in a way other than that required to establish the nature, characteristics and functioning of the goods.

2.4. In order to exercise the right of withdrawal, the Purchaser must, within the term specified in 9.2 (14 calendar days from the day of receipt of the purchased goods), send a recorded delivery letter to the following address: NUIZ Srl, Vicolo del Campanile 6 - 33170 Pordenone - Italia.  The recorded delivery letter is considered to be sent in good time if delivered to the accepting post office within 14 calendar days of delivery of the goods. Advance notification may be made by sending an e-mail to resi@paolazuin.com, which must be followed within 48 hours by the afore-mentioned recorded delivery letter confirming  withdrawal. Withdrawal may also be carried out using the following FORM to be filled in, signed and submitted to the e-mail address: resi@paolazuin.com.

2.5. NUIZ Srl will accept the returned goods reserving the right to ascertain that the products have been returned in their original condition, with an intact sole, without any signs of wear and with all the original packaging and labels. Only in such cases will NUIZ Srl refund, within 14 days of the day on which it is informed of withdrawal, the amount paid by the Purchaser for the purchase of the products or the different amount in the event of a decrease in value of the goods pursuant to Art. 9.3. Any goods returned with signs of wear, or delivered to our headquarters outside the 14-day period will be returned to the original address.


Latest update: 8 JULY 2020.



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